Cancellation & Refund Policy

Last updated: 6 August 2025

Introduction

Zumr pays special attention to ensure that the written cancellation and refund policy related to cancellations, withdrawals, and suspension is clearly stated for its staff and platform users.

General Rules

Zumr Cancellation & Refund Policy has fair and equitable, clearly defined, and uniformly administered policies for cancellation and Refund. No discriminated treatment shall be applied for any member of Zumr circles. Zumr makes the Cancellation and Refund Policy available and encourages all their users to view it in advance before using any of Zumr services.

Circle Memberships

Prior to the circle’s start date, a circle member may cancel their membership and a cancellation fee of 5 OMR will be applied before refunding the member’s admission fee, if any.

Zumr evaluates other cancellation requests on a one-by-one basis. If a cancellation request is approved, Zumr will strive to refund the member's contributions as soon as practically possible. However, admission fees are non-refundable once the circle has started, and Zumr makes no guarantee that members will be refunded prior to the circle's end date.

A member cannot cancel their membership after they have received their payout.

Funds

The cancellation terms on this document are specified for Zumr Circles. For the cancellation policy of a Fund, please refer to the Fund’s terms and conditions.

Cancellation Procedure

To request a membership cancellation, the member needs to contact Zumr support team with all the necessary details. Any refundable amount will be transferred to the bank account number registered by the user during their signup.

In addition, if an applicant submits inaccurate documents or data and fails to correct or update them within three (3) business days of being contacted by Zumr, the application will be considered voluntarily cancelled by the applicant.

Non-Refundable Charges

Only the admission fees and the monthly contributions of the member may be refunded, partially or fully. Other payments, including but not limited to late payment fees and late payout gifts, are non-refundable.

Amendments

Zumr reserves the right to modify or update these Terms at any time without prior notice. Members are responsible for regularly reviewing the Terms for any changes.